Instantly Obsolete

Once again, SoDA (Society of Digital Agencies) has compiled the thoughts and opinions of more then 700 marketers, agencies, technologists and digital industry insiders. And, for a second year I participated as a section editor (Industry Insider) and content contributor. Below is my article from the above report:

THE ONGOING AGENCY EVOLUTION

The ongoing agency evolution is inextricably linked to an evolving and complex digital landscape—one that includes constant technological innovations, emerging consumer behaviors and the volatile economic climate in which they operate. With all these moving parts, it’s no wonder that many agencies are experimenting with new growth strategies and looking for opportunities to carve out an offering that’s both unique as well as timely for the brands in their portfolio.

Exploring the Adjacent Possible
The ever-shifting landscape continues to introduce new opportunities, areas of focus and business models to evaluate. These opportunities present choices, each of which can suggest a divergent direction. The decisions an agency makes about these prospective futures will have real and tangible repercussions. It will likely require unique processes, structure, talent-mix and even something as fundamental as company culture. However, a successful agency offering should always maintain a clear and purposeful vision. Below are a few of the competing directions agencies are debating—obviously the paths they choose have a tremendous effect on whether they are the right fit for a business or a brand.

Full-service vs. Innovation Focus
Agencies often banter around the idea of a 360° offering for brands. But in an age where services are constantly expanding and bleed from one type of agency to the next, where does “full-service” truly start and stop?Additionally, this path has the tendency to create a reactive environment in which big picture thinking and more innovative ideas struggle to thrive. Other agencies are focusing on delivering digital innovation. But, unless they’re just paying the word lip service (by definition innovation is disruptive), such a focus requires that the agency challenge the status quo for brands. It also requires that they manage the often uncomfortable process that a successful outcome requires.

AOR (Agency of Record) vs. AOI (Agency of Influence)
An AOR is a little like a “general contractor.” It manages a big pool of money and along with it the responsibility of managing a vast swath of projects, subcontractors, and—quite frankly, highly commoditized work. The price pressures that come with “buying in bulk” often require AORs to employee offshore production teams and/or lower-level talent.

Alternatively, other agencies prefer to be the “general counsel” (or consigliore) by focusing on the most business critical (and most influential) projects. While there is less overall work, the highly strategic nature and senior level talent required to deliver on initiatives

Marketing Communications vs. Products and Services
Simply put, there are agencies focused on “making the thing”, and others focused on “marketing the thing”—and more and more, on both.

In recent years, we’ve seen a great deal of overlap in the digital space when it comes to marketing and products. Today, marketers require that their campaigns continue to live on, acting as an open channel between the brand and its audience. Often this means building an application or creating a new service.

Simultaneously, companies are striving to deliver products and services that are imbued with emotive benefits—that tell a story beyond their core utility. Given that, it is possible this is less of a choice, and more of a question of philosophic approach. Don’t they say the best marketing strategy is to make a great product? Just
ask our friends at Apple.

Up and to the Right
A common sentiment shared by many agency principals is their desire to move up the ladder of influence with their client-partners. But of course, this progression requires strategic services that deliver clear value to their client’s business.

One lens to determine where any agency falls along this continuum is to examine what their clients are asking them to do—and how they are responding to those requests.

A Process of Continual Improvement
The landscape will continue to evolve, so, in order to stay relevant and thrive, most agencies are in a perpetual state of adjustment and realignment. I’d say that any agency that professes to have the perfect offering is lying, or delusional.

In fact, some of the most successful agencies embrace a “beta culture”—where they are always experimenting, prototyping and placing small bets to learn and build on what’s working—both for their client’s needs as well as their own bottom line. Not a bad approach, as long as in the absence of certainty, they maintain clarity of purpose.

End.

Pictured above:
Fig 1: Our client, Sony, had an impressive showing.
Fig 2: The new G-Shock with Bluetooth.
Fig 3: The Chambers, by Rza.
Fig 4: Polaroid’s Android camera.
Fig 5: Justin Bieber-bot with Tosy’s mRobo.

I went looking for the future in Las Vegas. From the moment I walked into the first hall of the Consumer Electronics Show I was adrift in a sea of 3D TVs, bedazzled iPhone cases, iPad wannabes and a myriad of lifestyle headphones. “Beats” by Dre have been popular for some time, but have you heard about “Street” by 50? Or, “Soul” by Ludacris? Perhaps you’ve heard of “Chambers” by Rza? Then there was the candy colored assortment from iWave, iLuv and Nixon. One thing is clear — lifestyle headphones are more than a fleeting fad.

We Like to Watch
By sheer quantity, you’d probably surmise that the future is all about TV. Ultra-thin and ultra-big — one was 84 inches! 3D in every flavor — including the new kind with no glasses required. (Speaking of glasses, I saw a TV that up to four people could all simultaneously watch different programs by wearing special glasses with built-in earbuds. I didn’t try it, but I can tell you that without the glasses it could possibly cause seizures).

The 4K and 8K TVs that offer four to eight times the pixel resolution were certainly impressive. Sadly, it may only be an alternate future in which the broadcast industry supports these formats.

For me, TVs that boasted facial recognition and took voice commands showed the most promise. I’m ready to ditch my many remotes and own a TV that knows what volume I like it set at and can pull up my favorite show, based on a verbal description.

“Hey TV, play that episode of 30 Rock when Jack talks to his TV.”

The Evolution of Things
It was the adaption of existing products that did the most to suggest future possibilities. For example, the Bluetooth G-Shock watch that communicates with your phone, Motorola’s smart fitness watch that collects both biometric and telemetric data, or Polaroid’s “smart camera” that runs on Android. There was also a swath of home electronics designed to allow users to control and monitor products and systems via their smartphones — from lights, to security systems, to thermostats, to washing machines and even dog collars. Personally, I loved the Swiss Army knife equipped with a 1-terrabyte drive, demonstrating that even our most basic survival tools are quickly adapting.

“Scissors, saw, sewing needle, screwdriver, bottle-opener, toothpick, all six seasons of Lost and my entire music collection, right here on this handy little pocket knife.”

Meaning in a Mass of Memes
CES does more to surface prevailing trends than to point toward future states. There were loads of replicated ideas, all played out with subtle differences in their form-factor, feature and styling. However, when you looked closely, clues to our future certainly emerged. For me, it was in the things that weren’t prevalent:

Entertainment without interactivity: We may be looking for deeper immersion, but we still love passive entertainment experiences.

Devices without boundaries: With sensors, apps and access to the cloud, smartphones are becoming smart everything.

Control without a GUI: Be it by voice, facial recognition or gesture, natural human interfaces offer wonderful new possibilities.

In my view, the natural human interfaces foreshadow the most interesting future possibilities — suggesting that the emotive connections digital technology can create are far more important than the electronic devices that deliver them.

Now this is a newspaper I can really sink my teeth into.

When available later this year you will be able to set up subscriptions on your smartphone and Little Printer will gather news, puzzles and media from your social graph and stitch it all together into a sweet mini-newspaper you can print at home.

A wonderful little invention from the crew at BergCloud.

I’ll be ordering one for sure. And, thanks to Larry for the awesome find.

The R&D team at The New York Times designed and prototyped this interactive mirror they call Reveal. It displays news media content as well as personal health and lifestyle data — all controlled through voice and gestural in-puts (or “natural user interfaces”).

More here on Reveal and the NYT R&D Lab.

I’ve seen my share of childhood science fiction come to reality, and it never gets old.

I knew that Jaron Lanier was working at Mircosoft Research on applications for the Kinect device, however, I was unaware of the output from their Sensors and Devices Group — a part of the Computer-Mediated Living research area. The team produced the “HoloDesk” (video above), a system that combines a special optical display and the Kinect camera to create an experience that replicates realistic physical interactions with virtual 3D objects.

The demo is intriguing. And adjacent possible, astounding.

It’s true Tesla is a client, but that’s far from the only reason I love ‘em.

In a large part it’s because they behave much more a lot like a Silicon Valley software company then an automotive manufacture. And, in addition to weaning us from our costly dependence on oil, Tesla on a mission to create the most connecting car. Ever.

Based on the videos from this Engadget post, it looks like there on track to do just that.

Sure, there’s that sexy 17-inch touchscreen in-dash display. That along with a full Webkit browser operates everything from the climate and navigation to the cloud-connected entertainment system. However, it’s the demo of the native app above that’s really got me ready to burn the $50K+ hole in my pocket when it rolls into full production in 2012.

At this year’s MAX conference, Adobe announced their Touch Apps — a new family of touch screen applications designed to enable creative professionals to use their mobile tablets to create and present their ideas.

Inspired by Creative Suite, including the industry standard image-editor Photoshop, the Touch Apps are designed to work with both finger and stylus input.

Perhaps it’s time to get a room?

When I’m not trolling the internet for LOL cats and new examples of “digital innovation”, you’ll likely find me practicing virtual consumerism on a style blog. One of my recent favorites is Convoy. Subtitled “An Ever-growing Collection of Nice Things I Like”, it’s clear I share the same taste as some fine Swedish dandy.

By the way, if anyone can identify the model of the Paneri watch above and tell me where I can find it, I’d be greatly appreciative. In the meantime, I’ll run to the corner store and grab a lottery ticket.

For years, David Kelley, and his disciples at Stanford’s d.School and IDEO, have been working to educate executives on the benefits of “design thinking”—specifically when applied to solving their most complex and critical business problems.

What’s interesting is that some of the most progressive businesses today, not only have employed the design-thinking principles, but even have designers as founders and at the helm. Companies like Airbnb have captured the attention of VCs, industry press and designers alike.

This observation was the inspiration behind The Designer Fund. A network of angel-investors, mentors and advisors, assembled to support entrepreneurially minded designers launch new businesses.

The “d.Fund” was recently established by 500 Startups founder, Enrique Allen. And, I’m excited to lend my experience to the network, perhaps even help foster the next big thing.

Learn more about it in this recent article in Fast Co. Design.

There is an intern for just about anything. Really?

Shop the InternStore—A new project from Hyper Island students.

Once again, reality is stranger than fiction.